The command center for Shopify orders after checkout gets messy.
Keep your tracking and returns tools. ReturnSense protects the expensive middle: the moment a carrier issue becomes a customer recovery, resend, refund, or retention decision.
Free plan · paid from $19/mo · 7-day free trial · see a live demo →
Tracking shows where the parcel is. Returns tools process the request after it starts. Margin leaks in the middle.
The expensive order is not always the one that is late. It is the one where support finds out after the customer is already angry. ReturnSense exists for that moment: it notices first, reaches out first, and hands your team a decision instead of a mystery.
Detect risk, route action, measure the outcome.
Connect your store
Install from Shopify with read-only access to orders and fulfillments. Your recent shipments are backfilled automatically.
We watch for trouble
Every parcel is monitored for the signals that mean margin or retention is at risk, then ranked by what that failure will actually cost you.
Recovery starts on its own
The customer hears from you, your team gets the alert, and the order is routed toward save, resend, exchange, or refund review.
Built for decisions, not another portal.
ReturnSense is not trying to replace your tracking page or your returns portal. It turns the messy post-checkout middle into a queue of merchant-approved actions: contact, wait, trace, resend, refund, or retention follow-up.
Built around the decisions merchants usually find out about too late.
ReturnSense looks for shipment states where the next action still matters, then adds order value, customer priority, service level, and carrier lane history so support sees which decision is worth taking.
- No carrier scan after the store's risk window
- Failed delivery or pickup hold before the customer asks for help
- Address issue, return-to-sender, or lost-in-transit exception
- VIP, high-value, or expedited orders where a late fix costs less than a lost customer
- Carrier and service-level lanes with repeated avoidable failures
The moat is learning which recovery action worked.
ReturnSense gets stronger when it can compare wait, outreach, trace, resend, replacement, refund, and retention decisions against what happened next.
The post-purchase command layer for your Shopify stack.
Post-purchase margin protection
ReturnSense spots the carrier events that quietly become refunds, replacements, support tickets, and lost repeat customers.
Recovery decisions, not status pages
Each case is routed toward wait, contact, trace, resend, replacement, refund review, or retention follow-up based on risk and value.
Reaches the customer first
The right message goes out automatically, from your brand, while there's still time to save the order relationship.
Signals for the tools you already use
Push recovery events into Klaviyo or Slack. ReturnSense gives your existing stack cleaner post-purchase decisions instead of forcing another workflow.
Triages by what it costs you
VIP tags, high-value orders, expedited shipping, and carrier lane risk lift the cases that will hurt retention most.
Tells you what to do about it
Resend, refund, wait, trace, or prevent a return — every high-risk order carries a recommended next step.
Start free. Upgrade as you ship more.
Free
No card needed
- Up to 50 tracked shipments a month
- Exceptions inbox
- Email notifications
- 1 carrier
Pro
7-day free trial · or $190/year
- Up to 500 tracked shipments a month
- All exception types and priority rules
- Slack integration
- Daily digest reports
- All carriers
Business
7-day free trial · or $490/year
- Everything in Pro
- Up to 2,000 tracked shipments a month
- Custom notification templates
- Carrier performance reports
Enterprise
7-day free trial · or $990/year
- Everything in Business
- Unlimited shipments
- Priority support
Questions, answered.
I already use AfterShip / 17TRACK / ParcelPanel. Why would I add this?
Keep them. Those tools tell your customer where the parcel is. ReturnSense handles the order when delivery trouble becomes a support, refund, replacement, or return-prevention decision.
Does ReturnSense change my shipping setup?
No. It reads your orders and fulfillments (read-only), monitors tracking, and layers recovery workflows over the tools you already use.
Do I have to work inside another dashboard?
No. Exceptions can fire into Klaviyo as an event so they run through your existing flows, or into Slack where your team already is. The dashboard is there when you want it, not a place you have to live.
How much does it cost?
There's a free plan for up to 50 tracked shipments a month. Paid plans are Pro ($19/month, 500 shipments), Business ($49/month, 2,000) and Enterprise ($99/month, unlimited), each with a 7-day free trial and a yearly option, billed through Shopify. Cancel anytime by uninstalling.
Which carriers are supported?
Tracking runs on EasyPost, which covers USPS, UPS, FedEx, DHL, and most major carriers.
Do my customers get emails from my brand?
Yes. Replies go to your address, and once your sending domain is verified, emails go out as your brand. Or skip our sender entirely and run the whole thing through your Klaviyo.