We don’t track your shipments. We rescue the ones going wrong.
Keep your tracking app. DelayRadar handles the deliveries that fail — it catches the delay, the failed attempt, the parcel that stopped scanning, contacts the customer before they contact you, and tells your team exactly what to do next.
$9.99/mo · 7-day free trial · see a live demo →
Tracking tells your customer where the parcel is. It doesn’t do anything when the parcel is stuck.
Your tracking page is built for the shipment that arrives. The one that doesn’t arrive becomes an angry email, a refund request, and a customer who doesn’t order again — and you find out about it days late, from them. DelayRadar exists for that shipment: it notices first, reaches out first, and hands your team a decision instead of a mystery.
Detect, triage, contact, resolve — without you watching.
Connect your store
Install from Shopify with read-only access to orders and fulfillments. Your recent shipments are backfilled automatically.
We watch for trouble
Every parcel is monitored for the scans that mean something has gone wrong — and ranked by what that failure will actually cost you.
Recovery starts on its own
The customer hears from you, your team gets the alert where they already work, and the next step is already decided.
Good. Keep it.
DelayRadar isn’t a tracking page, a branded order-status portal, or another notification tool competing for the same job. Those tools are designed around the shipment that goes fine — they show progress and send “out for delivery”. DelayRadar is designed around the shipment that goes wrong, and it starts working at the exact moment the others run out of things to say. Install it alongside whatever you already run; it reads your Shopify orders directly and doesn’t touch your existing setup.
The recovery layer for your shipping stack.
Catches what tracking pages don't
Delays, failed attempts, address issues, uncollected pickups, lost-in-transit, and packages that simply stopped scanning — the exceptions, not the happy path.
Reaches the customer first
The right message goes out automatically, from your brand, while there's still time to fix it — not after they've emailed you.
Fires into the tools you already use
Push the exception into Klaviyo as an event and run it through your own branded flows. Or route it to Slack. DelayRadar doesn't ask your team to live in another dashboard.
Triages by what it costs you
VIP tags, high-value orders, and expedited shipping lift a shipment's rank, so the parcel that will hurt most gets handled first.
Tells you what to do about it
Resend, refund, wait, or trace — every high-risk shipment carries a recommended next step, so recovery isn't a judgement call every time.
Sits on top of your stack
Keep ShipStation, Shippo, AfterShip, or whatever you already run. DelayRadar is the recovery layer, not a replacement.
One simple plan.
7-day free trial · cancel anytime
- Up to 500 monitored shipments a month
- Proactive customer email + templates
- Klaviyo events and Slack alerts
- Priority rules and next-best-action
- Carrier & lane exception reporting
Questions, answered.
I already use AfterShip / 17TRACK / ParcelPanel. Why would I add this?
Keep them. Those tools tell your customer where the parcel is — they're built around the shipment that arrives fine. DelayRadar is built around the one that doesn't: it detects the failure, decides how much it matters, contacts the customer, and tells your team what to do. If your tracking app already recovers your failed deliveries for you, you don't need us.
Does DelayRadar change my shipping setup?
No. It reads your orders and fulfillments (read-only) and monitors tracking. You keep your existing label, tracking, and shipping tools.
Do I have to work inside another dashboard?
No. Exceptions can fire into Klaviyo as an event so they run through your existing flows, or into Slack where your team already is. The dashboard is there when you want it, not a place you have to live.
How much does it cost?
$9.99/month with a 7-day free trial, billed through Shopify. Cancel anytime by uninstalling.
Which carriers are supported?
Tracking runs on EasyPost, which covers USPS, UPS, FedEx, DHL, and most major carriers.
Do my customers get emails from my brand?
Yes. Replies go to your address, and once your sending domain is verified, emails go out as your brand. Or skip our sender entirely and run the whole thing through your Klaviyo.