Privacy Policy
Last updated: March 17, 2026
What data we collect
DelayRadar collects the minimum data needed to monitor delivery exceptions for your Shopify store:
- Store information: Your Shopify store domain, name, email, timezone, and currency (provided during OAuth installation).
- Fulfillment data: Order names, tracking numbers, carrier names, and shipping method labels from your Shopify fulfillments.
- Customer contact info: Customer name, email, and phone number associated with fulfilled orders — used solely to send proactive delivery notifications on your behalf.
- Tracking events: Carrier status updates from EasyPost, including timestamps, status codes, and exception details.
How we use your data
- Detect and surface delivery exceptions (delays, failed deliveries, lost packages).
- Send proactive customer emails and Slack alerts that you configure.
- Generate carrier performance reports and risk scoring.
- Power the exceptions inbox, workflow management, and daily digests.
Data sharing
We do not sell or share your data with third parties. Data is shared only with the services you configure:
- EasyPost — tracking numbers are sent to create tracker webhooks.
- Postmark or SendGrid — customer emails are sent through your configured email provider.
- Slack — exception alerts are sent to your configured Slack webhook.
Data retention and deletion
Your data is retained for as long as the app is installed. When you uninstall DelayRadar, your access token is immediately revoked. If Shopify sends a shop/redact request, all shop data — including shipments, templates, notifications, and notes — is permanently deleted within 48 hours.
Customer personal information (name, email, phone) is scrubbed from shipment records when Shopify sends a customers/redact request.
Data security
Access tokens are encrypted at rest. All API communication uses HTTPS. Webhook payloads are verified using HMAC signatures. Write operations require a verified Shopify session token (JWT).
Your rights
You may request a copy of your data or request deletion at any time by contacting us. Uninstalling the app triggers automatic data cleanup.
Contact
For privacy questions or data requests, contact us at support@delayradar.io.